House Rules and Cancellation Policy

Last updated: June 2026

These rules apply to stays at the following properties managed by Synergy Immobiliare:

• Oasis in the Center
• Suite in the Center
• Irnerio Prestige Suite in the Center
• Irnerio Luxury Suite in the Center

By confirming a reservation, guests accept the house rules, payment terms and cancellation policy set out below.

1. Check-in and Check-out

Check-in is available from 3:00 PM onwards.

Check-out must be completed by 11:00 AM.

Early check-in and late check-out may be requested and are subject to availability. Any special conditions will be communicated directly by our staff.

2. Respect for Neighbours and Quiet Hours

To ensure a pleasant stay for all guests and to respect the peace and quiet of the neighbours, quiet hours must be observed from 10:00 PM to 8:00 AM.

Parties, events or any behaviour that may disturb the building, other guests or neighbours are not allowed.

Access to the apartment is permitted only to the guests included in the reservation. The maximum number of people present in the apartment may not exceed the number communicated and authorised at the time of booking.

In the event of serious disturbance, disrespectful behaviour or violation of these rules, the property reserves the right to terminate the stay without refund.

3. No Smoking Policy

Smoking is not allowed inside any of the apartments.

Smoking is permitted only in outdoor areas, where available and where allowed.

At Suite in the Center, smoking is not allowed on the balcony.

If smoking occurs inside the apartment or in areas where it is not permitted, the guest may be charged for extraordinary cleaning and any necessary restoration of the premises.

4. Pets

Only dogs and cats are allowed, under the following conditions:

• Oasis in the Center: pets allowed with a supplement of €20 per stay.
• Suite in the Center: pets allowed with a supplement of €25 per stay.
• Irnerio Prestige Suite in the Center: pets allowed with a supplement of €25 per stay.
• Irnerio Luxury Suite in the Center: pets are not allowed.

Any damage, extraordinary cleaning or additional costs caused by the pet will be charged to the guest.

5. Use of the Apartment, Cleanliness and Damage

Guests are kindly asked to use the apartment with care and to keep it clean and tidy throughout their stay.

Upon departure, the apartment must be left in reasonable condition, with particular attention to the kitchen, dishes, rubbish and common areas.

Cooking fish is not allowed in any of the properties.

Any damage to furniture, furnishings, linen, appliances, keys, remote controls or any other items in the apartment must be reimbursed by the guest.

6. Safety

Guests must make sure that doors and windows are properly closed when leaving the apartment.

In case of emergency or need during the stay, guests may contact our staff immediately using the contact details provided at the end of this page.

7. Wi-Fi, Electricity and Sustainability

Free Wi-Fi is available in all properties. Access details are available directly inside the apartment.

To promote a more sustainable stay, guests are kindly asked to turn off lights, air conditioning and other electrical devices when not in use.

When air conditioning or heating is on, doors and windows must remain closed.

8. Tourist Tax

In accordance with local regulations, a tourist tax of €6.50 per person per night applies.

Children under the age of 13 are exempt from payment.

The tourist tax applies for a maximum of 5 nights.

The tourist tax may be collected before arrival, at check-in or through a payment link.

Unless otherwise stated by the booking platform or in the reservation details, the tourist tax is not included in the price of the stay.

9. Swimming Pool and Wellness Centre

Some properties may be located near a wellness centre with a swimming pool, sauna and other wellness services.

The swimming pool and wellness centre are not located inside the property and are not managed by Synergy Immobiliare.

Access is subject to payment and depends on the opening hours, rates, availability and rules set directly by the wellness centre.

Prices, opening hours and access conditions must be checked directly on the official website of the wellness centre.

Access to the wellness centre is permitted only to guests over 7 years old, according to the conditions set by the operator.

10. Parking

For all properties, we recommend Piazza VIII Agosto Car Park, which is conveniently located near the apartments.

For Irnerio Prestige Suite in the Center and Irnerio Luxury Suite in the Center, the car park is approximately 100 metres away.

The indicative cost is approximately €24 per day.

The car park is not managed by the property; rates, availability and access conditions may vary and must be checked directly with the car park operator.

Cancellation Policy

11. Cancellation Terms

Guests may cancel their reservation free of charge up to 7 days before the scheduled check-in date.

Cancellations made less than 7 days before check-in will result in the full amount of the reservation being charged, equal to 100% of the stay, with no refund due.

This policy applies to direct bookings and bookings made through online platforms, unless different conditions are expressly stated at the time of booking.

For reservations made through platforms such as Booking.com, Airbnb, Expedia, Trip.com or similar channels, the specific conditions shown by the platform at the time of booking also apply.

Non-refundable rates are not normally offered on the official website. However, if a non-refundable rate is offered on a platform or another sales channel, the amount paid will not be refundable, unless otherwise decided by the property or provided by the platform used.

12. No-show Policy

If a guest does not arrive on the scheduled arrival date without prior notice, the reservation will be considered a no-show.

In this case, the full amount of the stay, equal to 100% of the reservation, will be charged, with no refund due.

13. Changes to the Reservation

Guests may request changes to the reservation dates free of charge, provided that the request is made at least 7 days before check-in.

Changes are always subject to property availability.

If the dates are changed, nightly rates may vary depending on the new requested period. Any price difference will be communicated to the guest before the change is confirmed.

In case of a reduction in the number of nights or guests, where the change is accepted, a refund equal to 50% of the difference may be granted, unless otherwise stated by the booking platform or by the rate booked.

14. Payments, Deposit and Balance

For direct bookings, a deposit equal to 30% of the total amount is required at the time of booking.

The balance is requested 6 days before check-in through a payment link.

The balance must be paid by check-in. In case of non-payment, the property reserves the right to cancel the reservation or to deny access to the apartment until the outstanding amount has been paid.

15. Refund Policy

If the cancellation meets the refund conditions, the amount will be refunded using the same payment method used for the original transaction.

Refunds will be processed within 5 working days from the approval date of the cancellation request.

The actual time for the amount to be credited may vary depending on the banking circuit, the payment method used or the processing times of the platform through which the reservation was made.

16. Cancellations by the Property

In exceptional circumstances, the property reserves the right to cancel a reservation due to unforeseen emergencies, technical problems, force majeure events or situations that prevent us from guaranteeing a safe and suitable stay.

Where possible, guests will be offered suitable alternative accommodation.

If no alternative is available, or if the cancellation is due to an error attributable to the property, a full refund of the amount paid will be issued.

The property is not responsible for cancellations or limitations caused by force majeure events, including but not limited to natural disasters, public health emergencies, restrictions imposed by authorities, interruption of essential services or unforeseeable events beyond the property’s control.

17. Contacts

For requests, information, cancellations or assistance during the stay, guests may contact us at:

Email: staff@immobiliaresynergy.it
Phone / WhatsApp: +39 375 984 7571
Phone / WhatsApp: +39 328 912 8202

Thank you for respecting these rules. Our goal is to ensure a pleasant, safe and comfortable stay for all our guests.